Phone Operator

Qualified service in subscription form with a range of extra services. We hope to attract businesses and organizations, regardless of size, which places great emphasis on rapid accessibility, high efficiency and to properly respond to customers and contacts. We can take care of all or part of your telephone calls and adapt to your changing needs.
Welcome, we will soon answer your call...

A "queue-liberated", friendly and quick response may seem obvious. Unfortunately, the "switch board" - this very obvious customer service function - is often neglected. Not so much that the staff does not answer, but lack of resources, staffing, focus, poor facilities etc. often contributes to a frightening reality for your clients and contacts.

Whether you have a switch function at your company or not, it may be an idea to consider outsourcing all or part of this function to a specialist like Xzakt!


Why choose us?



Simplicity.

It is easy to become one of our customers and connect to our services. Your company will also get a website where you simply can type in the references and instructions you want to apply and much more. You can always study the statistics and other reports online.

Dedicated group.

There is a small group of telephone operators, among hundreds of employees, who primarily always answer your call. This principle remains even as we grow. The fact that we are knowledgeable, are we not ashamed to tell!

Unique features.

We have systems, such as call filtering, which qualified support that we give the caller various services. You may give higher priority to your largest client against a vendor? We may also store instructions, directions, etc. and send out via SMS, email or fax.

Technical skills.

We can develop special functions and systems integration to the most famous reference systems. For maximum security and flexibility we have our own resources and knowledge to do so. Which makes it easier for you as a client.

Efficiency.

We live to provide described services and do it so well, that we keep our customers satisfied. The investment we make in people, knowledge, systems, procedures and production requires time and dedication. Effective and safe quality becomes the result of this.

Examples of solutions



Xzakt reply

Our basic service offers you an efficient, customer friendly response and notification service. We answer in the company or individual employee's name. We give out information and take individual messages that are promptly distributed. Xzakt has very modern communications systems and a service-oriented and well trained staff, who want to help you maintain a professional image.

Xzakt Reply offers the following:

  • Your customers and contacts do not have to use answering machines, listen to busy tone or endless ringing.
  • Around the clock, we take your calls professionally and personally according to your instructions.
  • You get your messages immediately "right into your pocket" via SMS, to your computer or fax.
  • Instructions, references and information are easily registrated into our system via a short conversation, an email or on our interactive website.


Xzakt Operator

Allows you to manage all the company's incoming calls efficiently and with high quality.
We switch calls internal, external and to mobile phones. We are announcing your calls and can filter, so you only get connected to the call you currently have as a priority. Intelligent Information Systems, linked to easy care active websites, ensuring that we always have current information, instructions and a quality assured management. We take a message, when required, that are delivered immediately all to your preference.

Use Xzakt Operator

  • When you want to permanently improve the service and extend opening hours, without burdening the existing staff. We provide service around the clock on your company's policy and your employees preferences. When your own staff no longer has time, is ill or absent for other reasons.
  • You do not have to hire and train staff on site. Xzakt operators really know their profession. When you are faced with investment decisions in your switchboard and reference equipment. Xzakt can, through service agreement, provide everything you need.
  • If you intend to completely outsource the operator and shift function.


We have the most advanced database systems which support the work of our skilled operators. Can interact with recognized referencing system. Let us listen to your needs! Contact us for detailed specification and need investigation.