Customer Service
Xzakt Kundrelation AB has great knowledge and experience to effectively build fully functional customer service functions, or further develop existing ones. A long-term cooperation in this field is our goal. It facilitates our efforts to maintain focus and a high level of competence. Our hope is that we internally are perceived as part of your company.
Customer service management
Xzakt offers a complete Customer Service Management with a focus on quality and the creation of value. We are one of the industry's most experienced players, and are active in Media, Finance, Telecom, Insurance, Travel, Energy and Support.
In the way we refine our clients customer relationships we have created a long-term perspective in our assignments, which we are viewed as an integral part of the principals own organizations. We offer solutions for the care of customer relationship and create additional value and are a proactive supplier that identifies and highlights areas for improvement. We also create technical solutions to achieve the best results.
We have many clients who work for own regulations but also for regulatory authorities, and all our staff are carefully selected to meet up with the most demanding requirements.
Support
Incoming service and case management. We use our own modern knowledge-based support and case management system.
Telemarketing
We offer a qualitative active contact with existing and potential new customers through outbound calls, where we carry out test launches, market research, appointments and follow-ups.
Executive
We also take physical care of matters and errands, such as to receive, process and send out manuals, catalogs, magazines, spare parts, tickets, etc. We can easily handle much of the company's back office and administrative tasks.
Logistics
We coordinate all that is needed for logistics management.